How do I know my data is secure?

From secure communications to data encryption to 24/7 armed guard facilities, your data is secure in transit, at rest, and in use. All security practices are monitored and adhere to Federal Government security standards.

How can I be sure my service levels are being met?

SLA monitoring begins at the daily operations level by monitoring system availability, transaction edits and errors, and call activity. All of these activities are monitored real time to be within the established tolerances. SLA reporting based on the daily monitoring metrics is customized to the needs of each payer customer.

Are you processing transactions for the government, BCBS or commercial plans?

Yes, our data center processes EDI transactions for BCBS plans and Medicare and Medicaid in 28 states.

Can your services be customized to meet my unique business needs?

Yes, our EDI Managed Services are tailored to meet your needs and challenges.

Does EDIP process data other than EDI data?

Yes, EDI data, text files and, binary data, EDIP can process any data streaming into or out of the plan.

Have you experienced service level disruptions during trading partner migration?

Mitigating impact to connectivity, claim submission, throughput, service responses, payments and reports have been our strengths during migrations. While there is always some impact, our preparation, training, testing, monitoring, coupled with multi-level fail safe audits ensure minimal impact and quick issue resolution.

What is your plan for developing and delivering the HIPAA Clinical Transactions over the next few years?

As the evolving standards emerge EDIP will implement solutions that deliver clinical data to payers in a customizable usable format.

Do you have a solution for data analytics?

EDIP will integrate with any data analytics vendors you are currently contracting with. In addition, we are exploring other best in class data analytics solution options.

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